Frequently Asked Questions

How much does the Grocery Butlers service cost?

Grocery Butlers charges a 35% Service Charge and a $50 Delivery Fee on the total of your order. A 3% Credit Card Processing Fee will be charged on all transactions. Our pricing is competitive with regular retail found at our local supermarkets and other delivery services. We periodically update our prices to stay current with the changing marketplace. Our personal shopper service includes gaining access to your accommodations and unpacking and neatly stocking your order. There is a minimum order size of $150. A $20 Authorization will be charged at checkout as a reservation fee. Reservation fee will be refunded if order is canceled within 48 hours prior to scheduled delivery time. We require a 48 hours advance notice for all orders. Please note: any delivery that requires a gondola or chairlift to access the property will be charged an additional $150.00 sur charge plus $150.00 per hour. A $75.00 sur charge will be added to any delivery North of the Telluride Airport including Last Dollar Road and Gray Head.
How can I contact you?

The easiest way to contact us is by filling out our contact form. We receive this form immediately and will respond as quickly as possible. Visit our Contact Us page for other alternatives.
What is your tipping policy?

Tipping is optional. Our mission is first-class customer service and this never depends on a tip. For the convenience of customers who desire to give their delivery person a tip and prefer to have it added to their credit card charge, there is an option to do so during the checkout process.
What is your policy as it relates to alcohol delivery?

All Wine and Spirits you select will be charged a 35% processing fee. Grocery Butlers is a delivery service and all liquor products, along with the accompanying liquor sales tax, will be charged to your credit card. In the State of Colorado, the legal drinking age is 21 years of age. To purchase any alcoholic beverages (beer, wine, and spirits) you must show proof of age with a valid ID. You will be required to send a copy of a valid ID with the same name on the credit card being used for purchases, which will be kept on file.
Do you carry organic products?

Yes, we provide many organic products including fruits and vegetables, dairy items, frozen meals, and other packaged goods. All organic selections are identified in the product description. As always, feel free to contact us with any questions or special requests.